How Dealerships can Sell More Cars ?
Customer service has become the priority for most companies across the globe serving as the sole way a certain company can make its place in the customer’s heart.
People follow rigid routines and barely ever get time to go for shopping anymore, from groceries to apparels, to everyday requirements, people have started transacting online for everything that they want. The shopping experience has been made it extremely easy for consumers all over the world by shifting the entire process online. Shopping online not only makes the entire process faster but also rids customers from questions and mall visits.
However, buying vehicles online is very different than buying clothes. It is an extremely complicated process, which is why most people end up abandoning the website without even thinking of actually buying a car online. Customers often find themselves confused about the entire procedure and this is where applications, like video chat, step in. According to The Digital Car Dealership: A Welcome Solution for Most Car Buyers, the video chat offers immense opportunities for enhanced customer service and customer conversion during the information research phase. It lets the dealer respond to customer queries instantly and make them feel secure.
Video chat: The revolutionary tool that boosts sales and conversions for car dealerships
When a customer is planning to buy a car online, he has a number of questions and doubts, which can easily be solved by the dealers via video/live chatting. Dealers can not only speak to the customers in real-time but also display different options for them on the screen according to their specific requirements. This makes the entire car-buying process extremely easy and convenient for the customers. Dealers can also provide the customers with latest on-going offers and services that might be of use to them and convert more.
Customers also often face the problem of trust issues while transacting online and since the car-buying process requires big and complicated transactions, they are often prone to fraud. Dealers can make use of the video/live chat application and guide the customers thoroughly through the entire transaction process. This way the customers start trusting the dealer and provide their personal details because conversing with a human being rather than a machine makes them feel safe and secure. According to, 5 Reasons Why Live Chat is The Untapped Potential for Your Business, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.
A number of benefits that are provided by video/live chat software are:
- Cuts down on expenses: These applications cut down on expenses on both sides.
- Provides convenience: These applications store necessary customer data and help the dealer respond quicker in the future.
- Boosts sales: Video chat lets dealers provide quick responses to customer queries that in turn leads to an increase in sales and conversions.
- Retains customers: When customers receive attention and quick service from dealers, they tend to keep coming back for more.