Virtual Business Development Center
Virtual BDC becomes the top way to please your customers and sell more!
Nowadays, before people even think of buying a product, they look for the service centers of the company and check how far they’re located. Everyone has a rigid schedule and nobody has the time to visit a service center in case a problem occurs with the product. This is why Virtual BDC’s were introduced. They benefit a company in such a way that customers can directly speak to the agents from anywhere in the world. Using VeriShow’s video chat application makes it even better because the customers can see and converse with agents in real-time.
Selling cars becomes an easier process. Dealers can now instantly respond to a customer’s queries through a virtual BDC. They can make use of VeriShow’s video chat application and even inform the customers about new offers and services that are available. Dealers can provide them with deals that perfectly suit their requirement. This can make things considerably easier for the dealers as applications like video chat store all relevant data of all customers. This way they can customize deals for the customers without asking them questions every time they visit the website.
VeriShow’s video chat transforms virtual BDC into an in-store experience
The video chat application lets the dealers provide their customers all the information they are looking for. Consumers often find themselves confused and insecure since -buying a car is a complex processand it also involves large sums of money. Therefore, dealers can combine VeriShow’s co-browsing application with video chat and guide the consumers through complicated forms and transactions online. This way the consumers feel confident and trust the dealership more because they are directly speaking to a human being rather than a machine which is not trustworthy.
VeriShow’s applications make the concept of online customer service extremely easy and reliable. Customers do not have to wait in a queue when they are trying to reach the dealer through a phone call because a dealer will always be available for them when they make use of VeriShow’s video chat application. Improving online engagement and selling cars will now be extremely feasible for all dealership companies because dealers will now be able to display the car features and specifications to the customers beforehand. This will not only provide the customers with a better understanding of the product but will also yield better satisfaction in them because they will know what they are looking at what are they going to pay for.
Some benefits of using video chat for a virtual experience are listed below:
- Saves time: Virtual BDCs are an efficient way to build leads and interact with customers through the purchase cycle. VeriShow’s tool such as cobrowser and online document sharing are highly effective during the process of sales discussions and document verification.
- Builds trust: Rather than just a mundane phone call, video chat offer live face-to-face interaction which builds trust with the customers. They feel reassured by speaking directly with the agents regarding their questions or issues.
- Reduces website abandonment rates: Having a static website results in high level of site abandonment. Not surprising since visitors feel no connection with the company. With VeriShow’s real time engagement tools, you will be able to initiate discussions and interact with customers, helping them feel valued
- Improves conversions and sales: Tools such as cobrowsing software that enhance customers experience on websites are helpful in converting sales leads. With persuasive interaction and prompt customer service, the customer is encouraged to move forward towards buying
- Satisfies customers: Instant responses and supportive customer service results in happy customers. Live engagement tools make sure that agents can readily engage with customer to solve problems or help in purchase decisions
- Improves first call resolution: As a result of deploying cobrowser and video chats, agents can provide context-aware customer service which removes the need for back and forth communication, thereby ensuring that problems are solved immediately
VeriShow’s applications ensure that your dealership remains on top by providing the best quality service to its customers by simply using its supreme services. Good customer service through online channels not only retains old customers but also gets new ones because of the great and increasing goodwill of the dealership. Improving online engagement and selling cars will now be extremely feasible for all dealership companies because dealers will now be able to display the car features and specifications to the customers beforehand. This will not only provide the customers with a better understanding of the product but will also yield better satisfaction in them because they will know what they are looking at what are they going to pay for.